Shipping policy
Shipping Policy
Effective date: January 10, 2026
Free standard shipping
We offer free standard shipping on eligible U.S. orders over $75 before taxes and after discounts. Shipping rates for orders below $75 are calculated at checkout.
Order processing
Orders are processed within 1-3 business days, excluding weekends and holidays. During launches, promotions, or restocks, processing may take longer. If we anticipate a delay, we will notify you by email.
Shipping destinations
We currently ship to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or internationally.
Shipping rates and delivery estimates
Shipping rates are calculated at checkout based on destination and package weight. Estimated delivery times after processing are typically 3-7 business days for standard shipping, 2-3 business days for expedited shipping where available, and 1 business day for overnight shipping where available. Delivery estimates are not guarantees, and carrier delays can occur.
Alcohol-based fragrance shipping
Most Petals & Smoke fragrances are alcohol-based and classified as flammable. For safety and compliance, orders may ship via ground transportation only and may display hazardous, ORM-D, or limited quantity markings depending on carrier requirements. This may affect eligibility for air shipping options, delivery speed, and certain destinations. If you select an expedited method at checkout and your order cannot legally ship by air, we will contact you to adjust shipping or refund the shipping upgrade.
Order tracking
When your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take 24-48 hours to update after label creation.
Address accuracy
Please confirm your shipping address at checkout. We are not responsible for packages delivered to an address entered incorrectly or for reshipment costs on returned packages due to incorrect or undeliverable addresses. If a package is returned to us, we can reship it after you pay the new shipping cost.
Lost, stolen, or delayed packages
Once a package is marked delivered by the carrier, responsibility transfers to the recipient. If your package is missing, check with household members, neighbors, and your local carrier facility, then email support@petalsmoke.com within 7 days of the delivered scan.
Damaged shipments
If your order arrives damaged, email support@petalsmoke.com within 48 hours of delivery with your order number and photos of the outer box, inner packaging, and damaged items. We will evaluate and arrange a replacement or store credit where appropriate.
Shipping restrictions
We reserve the right to cancel orders or restrict shipping to locations where fragrance shipping is prohibited by law or carrier policy.