Shipping and Refund Policy

Effective date: [January 10th, 2026]

Order processing

  • Orders are processed within [1–3] business days (excluding weekends and holidays).

  • During launches, promotions, or restocks, processing may take longer. If we anticipate a delay, we’ll notify you by email.

Shipping destinations

We currently ship to:

  • United States (contiguous 48 states): Yes

  • Alaska/Hawaii: No

  • U.S. Territories/APO/FPO: [No

  • International: No

Shipping rates & delivery estimates

Shipping rates are calculated at checkout based on destination and package weight.

Estimated delivery times (after processing):

  • Standard: [3–7] business days

  • Expedited: [2–3] business days

  • Overnight: [1] business day (where available)

Delivery estimates are not guarantees; carrier delays can occur.

Alcohol-based fragrance shipping (important)

Most Petals & Smoke fragrances are alcohol-based and classified as flammable. For safety and compliance, orders may ship via ground transportation only and may display hazardous/ORM-D/limited quantity markings depending on the carrier’s requirements.

This may affect:

  • Eligibility for air shipping options

  • Delivery speed (ground routes can be slower)

  • Certain destinations (e.g., restricted regions)

If you select an expedited method at checkout and your order cannot legally ship by air, we will contact you to adjust shipping or refund the shipping upgrade.

Order tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking may take up to 24–48 hours to update after label creation.

Address accuracy

Please confirm your shipping address at checkout. We are not responsible for:

  • Packages delivered to an address entered incorrectly

  • Reshipment costs for returned packages due to incorrect/undeliverable addresses

If a package is returned to us, we can reship it after you pay the new shipping cost.

Lost, stolen, or delayed packages

Once a package is marked Delivered by the carrier, responsibility transfers to the recipient. If your package is missing:

  1. Check with household members/neighbors and your local carrier facility.

  2. Email us at support@petalsmoke.com within [7] days of the “Delivered” scan.

If you purchase shipping protection at checkout, claims must follow the protection provider’s process.

Damaged shipments

If your order arrives damaged, email support@petalsmoke.com within 48 hours of delivery with:

  • Your order number

  • Photos of the outer box, inner packaging, and damaged items

We’ll evaluate and arrange a replacement or store credit where appropriate.

Shipping restrictions

We reserve the right to cancel orders or restrict shipping to locations where fragrance shipping is prohibited by law or carrier policy.

Returns & Refunds Policy

Effective date: [January 10th, 2026]

Because fragrances are personal-care items, we apply a hygiene and authenticity standard.

Returns eligibility

We accept returns on new, unopened, unused items in their original packaging within [14] days of delivery.

We do not accept returns on:

  • Opened or used fragrance bottles (including “tested” sprays)

  • Discovery sets / samples / decants

  • Final sale items

  • Gift cards

If you want to allow returns on unopened discovery sets, you can soften this; the strict version reduces abuse.

How to start a return

Email support@petalsmoke.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return

If approved, we’ll provide return instructions.

Return shipping costs

  • Return shipping is paid by the customer unless the item arrived damaged/defective or we shipped the wrong item.

  • We recommend using a tracked shipping method. We are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status.

  • Approved refunds are issued to the original payment method within [5–10] business days.

  • Original shipping charges are non-refundable unless the return is due to our error.

  • If your order was shipped free, the outbound shipping cost may be deducted from your refund.

Exchanges

We do not offer direct exchanges at this time. If you want a different item, return the eligible product and place a new order.

Incorrect, damaged, or defective items

If we made an error or an item arrived damaged, email support@petalsmoke.com within 48 hours of delivery with photos and we’ll make it right.

Cancellations

Orders can be cancelled only if they have not yet been processed/fulfilled. Email us as soon as possible at support@petalsmoke.com.